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Enotek provides one-year warranty from the date of final acceptance for its system and equipment. Within the warranty period, You can enjoy the following services provided by Enotek:

7X24h hotline support by experts from Enotek shanghai office;

7X24h WMS hotline support via VPN remote login; 

Response via telephone and take remedial actions within one hour; 

If the problem cannot be resolved by remote support within 8h, on-site service will be provided within 24h;

  • Standard service system
    Primary

    After-sales engineer: Telephone/Internet communication(40%)

    Secondary

    Senior after-sales engineer: (software/electric control) (58%)

    Tertiary

    Product designer, pre-sales planner (2%)

  • Tour-inspection service
    Tour inspection of warehousing equipment

    Maintenance & service、maintenance & service、training

    Tour inspection of WMS system

    WMS examination、health report and recommendations 、training

  • Field service
    Short-term field service

    Accompany clients to get familiar with the system operation

    Long-term field service

    Help customers with long-term operation, update and optimization of the system

  • Warranty renewal service
    After-sales service pack (optional)

    System operation support

    Mechanical and electrical support

    System operation support

    Supply of spare parts, etc.

Help clients create ultimately efficient supply chain system with intelligent product,systematic solution, continuously

maximizing commercial value